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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14150
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| Title: | Collaborating on Multi-party Information Systems Development Projects: A
Collective Reflection-in-Action View |
| Authors: | Levina, Natalia |
| Issue Date: | 2004 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | CeDER-04-09 |
| Abstract: | Growth of business-to-consumer (B2C) applications such as electronic
storefronts, catalogues, and customer support websites has drawn a great
number of diverse stakeholders into the IS Development (ISD) practice.
Marketing, strategy, and graphic design specialists have joined a
variety of technical professionals and business stakeholders in
developing B2C applications. Oftentimes, these professionals work for
different organizations with different histories, cultures, and reward
structures. A longitudinal qualitative field study of a B2C application
development project was undertaken in order to build an in-depth
understanding of the collaborative practices of diverse professionals in
ISD projects. The paper proposes that the multi-party collaborative
practice can be understood as a âcollective
reflection-in-actionâ cycle through which an IS design emerges
as a result of agents producing, sharing, and reflecting upon material
objects. Agents from diverse backgrounds exert different influences over
emergent designs depending on their organization, profession, and
project involvement-based power relations. These power relations shape
whether collaborators âadd toâ âignore,â
or âchallengeâ the work produced by others. In turn,
agentsâ actions either reinforce or transform existing power
relations depending on who gets to claim credit for and ownership of the
emergent design. Implications for the study of boundary objects, team
diversity, organizational learning, and contemporary ISD are drawn. |
| URI: | http://hdl.handle.net/2451/14150 |
| Appears in Collections: | CeDER Working Papers
IOMS: Information Systems Working Papers
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