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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14201
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| Title: | Extending the Technology Acceptance Model: A Field Study of Broker Workstations |
| Authors: | Lucas, Henry C., Jr.
Spitler, Valerie K. |
| Issue Date: | Nov-1996 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-96-17 |
| Abstract: | This paper presents a field study of the Technology Acceptance Model. We
extended this model to predict the acceptance of a multifinctional,
broker workstation with a windowed interface. Brokers and sales
assistants in the private client group of a major investment bank use
this workstation as an integral part of their jobs. The extended model
explains a significant percentage of the variance in usage, but the
variables that are most salient in the model differ between brokers and
sales assistants. There is evidence that low performing brokers use the
workstation more than higher performing brokers; the results also
suggest that more training may be needed for sophisticated workstations
for professionals than for clerical personnel learning to use
transactions processing systems. We believe it is important to predict
and understand the acceptance of technology like the workstation in this
study if firms are to obtain a return from investing in information technology. |
| URI: | http://hdl.handle.net/2451/14201 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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