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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14415
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| Title: | GAUGING THE QUALITY OF MANAGERIAL DECISIONS REGARDING INFORMATION
TECHNOLOGY DEPLOYMENT |
| Authors: | Banker, Rajiv D.
Kauffman, Robert J.
Lally, Laura |
| Issue Date: | Oct-1990 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-90-16 |
| Abstract: | This paper presents a new approach for evaluating the quality of
managerial choices in information technology (IT) deployment. The
approach involves measuring the extent to which deployment sites perform
in accordance with the firm's objectives, given the constraints of their
competitive environment. Our method is to model environmental
descriptors as inputs to a production process that yields business
outputs. This production process is then evaluated via standard
productivity assessment methods to obtain "competitive
efficiencyâ scores. Interpreting why different deployment sites
exhibit different levels of competitive efficiency involves estimating
regression models in which competitive efficiency scores are the
dependent variables and management's IT design choices are the
independent variables. Such measurement and interpretative methods
provide managers with new tools to improve their IT location and design
decisions. Our framework is illustrated in the context of automatic
teller machine (ATM) deployment. |
| URI: | http://hdl.handle.net/2451/14415 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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