|
Archive@NYU >
Stern School of Business >
IOMS: Information Systems Working Papers >
Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14496
|
| Title: | REDUCING INDETERMINISM IN CONSULTATION: A COGNITIVE MODEL OF
USER/LIBRARIAN INTERACTIONS |
| Authors: | Chen, Hsinchun
Dhar, Vasant |
| Issue Date: | Jun-1987 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-87-60 |
| Abstract: | In information facilities such as libraries, finding documents that are
relevant to a user query is difficult because of the indeterminism
involved in the process by which documents are indexed, and the latitude
users have in choosing terms to express a query on a particular topic.
Reference librarians play an important support role in coping with this
indeterminism, focusing user queries through an interactive dialog.
Based on thirty detailed observations of user/librarian interactions
obtained through a field experiment, we have developed a computational
model designed to simulate the reference librarian. The consultation
includes two phases. The first is handle search, where the user's rough
problem statement and a user stereotyping imposed by the librarian are
used in determining the appropriate tools (handles). The second phase is
document search, involving the search for documents within a chosen
handle. We are collaborating with the university library for putting our
model to use as an intelligent assistant for an online retrieval system. |
| URI: | http://hdl.handle.net/2451/14496 |
| Appears in Collections: | IOMS: Information Systems Working Papers
|
All items in Faculty Digital Archive are protected by copyright, with all rights reserved.
|
