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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14552
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| Title: | COMPUTER MEDIATED WORK: A COMPARATIVE STUDY OF STRUCTURED AND
SEMI-STRUCTURED JOBS IN SAVINGS BANKS |
| Authors: | Turner, Jon A. |
| Issue Date: | Nov-1985 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-85-99 |
| Abstract: | It is argued that the consistent evidence of psychosomatic stress
problems associated with the use of computer systems in offices may be
the result of the redesign of work stemming from the implementation of
these systems. This proposition is tested with samples of mortgage loan
servicing clerks (N=1282) and financial investment officers (N=131) in
78 Mutual Savings Banks. Evidence is presented that workers, in the
structured job, making more intense use of computer systems do have a
poorer task environment than those making less use of systems. This
occurs because the resulting job tends to be more interdependent and
involve greater demands than without an application system, although
several other factors interact reducing these affects somewhat.
Productivity is also increased, and the task environment interacts in
complex ways with the characteristics of the system. Various strategies
are suggested for correcting the negative effects including providing
workers with more decision latitude in the selection of work methods and
making it easier to obtain problem solving assistance. No relationship
is found between productivity, performance, or the task environment and
system use or characteristics for the semi-structured job. It is
concluded that although application systems have considerable negative
consequences for office work environments, the strength of these affects
depend upon the level of the job. |
| URI: | http://hdl.handle.net/2451/14552 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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