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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14569
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| Title: | COMPUTER MEDIATED WORK: THE INTERPLAY BETWEEN TECHNOLOGY AND STRUCTURED
JOBS - CLAIMS REPRESENTATIVES IN THE SOCIAL SECURITY ADMINISTRATION |
| Authors: | Turner, Jon A. |
| Issue Date: | Aug-1984 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-84-70 |
| Abstract: | If general principles for the design of computer mediated work are to
emerge, the interplay between the work environment and the
characteristics of application systems must be understood better. The
results of a study of 620 Claims Representatives in the Social Security
Administration, whose job differed only in the form of the application
system interface used, are reported. Interactions with clients,
operatorsâ perceived task environment and well being are all
seen to be influenced by the type of system interface used. Mental
strain symptoms is shown to be an important indicator of operator well
being. Implications for designers, managers and researchers are considered. |
| URI: | http://hdl.handle.net/2451/14569 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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