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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14586
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| Title: | SOFTWARE ERGONOMICS: EFFECTS OF COMPUTER APPLICATION DESIGN PARAMETERS
ON OPERATOR TASK PERFORMANCE AND HEALTH |
| Authors: | Turner, Jon A.
Karasek, Robert A., Jr. |
| Keywords: | Information Systems
Systems Design
Software Design
Job Design
Task Environment |
| Issue Date: | Jun-1983 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-83-84 |
| Abstract: | Evidence is reviewed that the operating characteristics of computer
application systems, in addition to physical characteristics of display
units (CRTs), are the cause of many observed effects on operator health
and task effectiveness. These effects are hypothesized to occur through
changes in task structure, and the man-machine redivision of labor that
results when computer application systems are introduced into work
settings. First, the association between task dimensions and models of
operator performance effectiveness and well-being are reviewed. Second,
application system design parameters that affect task structure are
identified. Then, empirical evidence supporting this three part causal
linkage - application system parameters to task characteristics to
operator effectiveness and health - is presented. The findings suggest
that by improving dialogue quality, taking advantage of two way
communication to reduce uncertainty, using smaller and less integrated
systems and matching system performance to operator needs a job can be
created that is likely to improve both operator well-being and effectiveness. |
| URI: | http://hdl.handle.net/2451/14586 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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