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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14618
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| Title: | CHARGEBACK SYSTEMS AND USER INVOLVEMENT IN INFORMATION SYSTEMS |
| Authors: | Olson, Margrethe
Ives, Blake |
| Keywords: | Chargeback
Information Satisfaction
User Attitudes |
| Issue Date: | 1981 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-81-30 |
| Abstract: | Computer chargeback systems are installed to meet various data
processing objectives. One objective is to increase user involvement in
decisions regarding information systems development and use. Presumably,
increasing user involvement will result in more effective information
systems. In a field study we examine the relationship between various
characteristics of a computer chargeback system, the quality of the
chargeback system's user interface, user involvement and user attitudes
about information systems services. Suggestions are given both for the
practicing information systems manager and for future information
systems researchers. |
| URI: | http://hdl.handle.net/2451/14618 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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