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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/14629
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| Title: | Technology Acceptance and Performance: A Field Study of Broker Workstations |
| Authors: | Lucas, Henry C., Jr.
Spitler, Valerie |
| Issue Date: | Jun-1997 |
| Publisher: | Stern School of Business, New York University |
| Series/Report no.: | IS-97-09 |
| Abstract: | We develop a model to predict 1) the use of a multifunctional, broker
workstation with a windowed interface and 2) the relationship between
workstation use and performance. Brokers and sales assistants in the
private client group of a major investment bank use this workstation as
an integral part of their jobs. Our model explains some of the variance
in their usage, intended usage and performance, but the variables that
are most salient in the model differ between brokers and sales
assistants. There is evidence that low performing brokers use the
workstation more than higher performing brokers; the results also
suggest that a different type of training may be needed for
sophisticated workstations for professionals than for clerical personnel
learning to use transactions processing systems. We believe it is
important to understand the acceptance of technology and the
relationship between system use and performance if firms are to obtain a
return from investing in information technology. |
| URI: | http://hdl.handle.net/2451/14629 |
| Appears in Collections: | IOMS: Information Systems Working Papers
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