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Economics Working Papers >
Please use this identifier to cite or link to this item:
http://hdl.handle.net/2451/31594
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| Title: | A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay |
| Authors: | Cabral, Luis
Li, Lingfang (Ivy) |
| Keywords: | feedback, rebates, experiment |
| Issue Date: | 20-Aug-2012 |
| Abstract: | We run a series of controlled field experiments on eBay where buyers are
rewarded for providing feedback. Our results suggest that the feedback
rate increases when a rebate is given, though the effect is small.
Moreover, the nature of buyer feedback is influenced by rewards: buyers
are more likely to give positive feedback following a high-quality
transaction (fast shipping) and less likely to give negative feedback
following a low-quality transaction (slow shipping). In sum, you can buy
feedback but you cannot buy unbiased feedback. |
| URI: | http://hdl.handle.net/2451/31594 |
| Appears in Collections: | Economics Working Papers
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