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A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay

Authors: Cabral, Luis
Li, Lingfang (Ivy)
Keywords: feedback, rebates, experiment
Issue Date: 20-Aug-2012
Abstract: We run a series of controlled field experiments on eBay where buyers are rewarded for providing feedback. Our results suggest that the feedback rate increases when a rebate is given, though the effect is small. Moreover, the nature of buyer feedback is influenced by rewards: buyers are more likely to give positive feedback following a high-quality transaction (fast shipping) and less likely to give negative feedback following a low-quality transaction (slow shipping). In sum, you can buy feedback but you cannot buy unbiased feedback.
Rights: Copyright Luis Cabral and Lingfang (Ivy) Li, 2012.
Appears in Collections:Economics Working Papers

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