ALIGNING INFORMATION SYSTEMS WITH THE ORGANIZATION: A MEASUREMENT TOOL AND ITS APPLICATION

Abstract

Achieving alignment between the goals of the information systems (IS) function and the organization as a whole remains a top priority. A perceptual instrument is described that measures this alignment. It allows organizations to monitor their IS function over time and to compare their situation with others. Largescale surveys of different industry sectors and more extensive studies of individual companies enable conclusions to be drawn about the extent and relevance of alignment in the views of users and IS staff. Of particular significance is the perceived alignment between the rated importance and performance of different aspects of IS. A large manufacturing company has used the instrument to evaluate the effectiveness of its IS function. Interpretation of the results revealed certain shortcomings and plans were made to rectify them. IS management took tangible action and a subsequent survey of both the user community and IS staff showed measurable changes in perceptions.