Global Strategy for Technical Services

Abstract

New York University Libraries supports technical services for two portal campuses based in Abu Dhabi and Shanghai. Staff in each location have worked together to develop a successful technical services operation that strengthens the Global Network University’s access to knowledge and management of resources. Based upon this experience, strategies are recommended for global libraries supporting a similar project. Issues considered are the coordination and communication between global and local processing units, staffing, training, and professional development in a global context, sharing the ILS system and selecting suitable vendors, providing secure global shipping services, cataloging items by surrogate, and creating a separate workflow for special collections.