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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14316

Authors: Lucas, Henry C., Jr.
Olson, Margrethe
Keywords: Organizational flexibility
Impact of information technology
Second order effects
Issue Date: Nov-1993
Publisher: Stern School of Business, New York University
Series/Report no.: IS-93-49
Abstract: This paper argues that information technology can have a significant impact on organizational flexibility. Information technology (IT) contributes to flexibility by 1) changing the nature of organization boundaries and the time when work occurs 2) altering the nature and pace of work and 3) helping firms respond to changing market conditions. But, there are also aspects of technology which can decrease flexibility, and there may be second-order impacts of flexibility that are not easily predicted. Examples to illustrate the impact of information technology on two industries and three companies are presented. The paper concludes that management should consider the use of information technology to increase flexibility and suggests strategies for implementing flexible systems.
URI: http://hdl.handle.net/2451/14316
Appears in Collections:IOMS: Information Systems Working Papers

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