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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14317

Title: REENGINEERING: A FRAMEWORK FOR EVALUATION AND CASE STUDY OF AN IMAGING SYSTEM
Authors: Lucas, Henry C., Jr.
Berndt, Donald J.
Truman, Gregory E.
Issue Date: Oct-1993
Publisher: Stern School of Business, New York University
Series/Report no.: IS-93-50
Abstract: Reengineering or business process redesign has become very popular. This paper presents a framework for comparing and evaluating reengineering efforts. The framework is applied to a case study of the reengineering of the securities processing function at Merrill Lynch. The paper compares the old and new process at Merrill. The new process features image capture, character recognition and extensive redesign. The reengineering effort has had a substantial payback for the firm.
URI: http://hdl.handle.net/2451/14317
Appears in Collections:IOMS: Information Systems Working Papers

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