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|Title: ||REENGINEERING: A FRAMEWORK FOR EVALUATION AND CASE STUDY OF AN IMAGING SYSTEM|
|Authors: ||Lucas, Henry C., Jr.|
Berndt, Donald J.
Truman, Gregory E.
|Issue Date: ||Oct-1993|
|Publisher: ||Stern School of Business, New York University|
|Series/Report no.: ||IS-93-50|
|Abstract: ||Reengineering or business process redesign has become
very popular. This paper presents a framework for comparing
and evaluating reengineering efforts. The framework is
applied to a case study of the reengineering of the
securities processing function at Merrill Lynch. The paper
compares the old and new process at Merrill. The new
process features image capture, character recognition and
extensive redesign. The reengineering effort has had a
substantial payback for the firm.|
|Appears in Collections:||IOMS: Information Systems Working Papers|
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