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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14330

Authors: Lucas, Henry C., Jr.
Olson, Margrethe
Issue Date: Apr-1992
Publisher: Stern School of Business, New York University
Series/Report no.: IS-92-14
Abstract: This paper argues that information technology can have a significant impact on organizational flexibility. Information technology (IT) contributes to flexibility by 1) changing the nature of organization boundaries and the time at which work takes place and 2) altering the nature and pace of work. IT also has important second and third order impacts on organizations and industries. The paper presents examples to illustrate the impact of information technology on two industries and three companies. The paper concludes that management should consider the use of information technology to increase flexibility and should predict the higher order impact of their actions on the organization and their industry.
URI: http://hdl.handle.net/2451/14330
Appears in Collections:IOMS: Information Systems Working Papers

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