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|Title: ||THE LIVING CASE: AN INTELLIGENT SYSTEM FOR PROVIDING CASE INSTRUCTION|
|Authors: ||Turner, Jon A.|
|Issue Date: ||Sep-1991|
|Publisher: ||Stern School of Business, New York University|
|Series/Report no.: ||IS-91-22|
|Abstract: ||One of the primary methods of instruction in business education is the case. However, some of the basic
learning goals associated with case instruction are compromised by its form of presentation. We have used new
forms of media, involving computing and communication, to build a novel learning environment, the Living Case,
which flexibly and interactively presents cases along with dynamic, on-going feedback to students while they work.
Key to providing meaningful assistance daring case analysis is the ability to model and interpret student behavior.
Several investigations were conducted in order to understand the process of case analysis. Case analysis
is characterized as a problem solving activity driven by comprehension and reasoning operators. Twelve hours of
protocols are analyzed using "retelling profiles" as an interpretation mechanism for further specifying the operators
involved in analyzing a case. Retelling profiles are visual time plots of the activities undertaken in a reading task.
Our preliminary results suggest a deeper structure to case analysis which is common across business disciplines,
cases, and analysts, and therefore implementable in a system like Living Case. Differences between the analysis
strategies of experts and novices are formalized in terms of the experts' use of "templates" of typical company
behaviors. This provides the basis for building mechanisms to instruct and re-orient case analysts using the Living
The Living Case system is described along with some of the insights gained during its construction. Future
research directions and instructional uses of the system are also discussed.|
|Appears in Collections:||IOMS: Information Systems Working Papers|
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