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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14411

Title: AN EMPIRICAL INVESTIGATION OF THE RELATIONSHIP BETWEEN FIRM PERFORMANCE AND SYSTEM SUCCESS
Authors: Weill, Peter
Baroudi, Jack J.
Issue Date: 1990
Publisher: Stern School of Business, New York University
Series/Report no.: IS-90-11
Abstract: This study investigates the relationship between system success as operationalized by user information satisfaction (UIS) and various economic measures of firm performance. The findings indicate a significant positive but complex relationship between firm performance and UIS. In particular, we found that it is inappropriate to aggregate UIS scores across individuals within a firm. The CEO, Controller, and Production Manager within a firm tended to have quite different UIS scores, resulting in low interrater reliabilities. We also found, that the association between a respondent's UIS score and the measures of firm performance depended heavily on the position of the respondent and the particular performance measure employed.
URI: http://hdl.handle.net/2451/14411
Appears in Collections:IOMS: Information Systems Working Papers

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