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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14445

Title: AN EVALUATIVE FRAMEWORK FOR RESEARCH ON THE PERFORMANCE EFFECTS OF INFORMATION TECHNOLOGY INVESTMENT
Authors: Kauffman, Robert J.
Weill, Peter
Issue Date: Jul-1989
Publisher: Stern School of Business, New York University
Series/Report no.: IS-89-083
Abstract: Firms today invest enormous resources in information technology with the hope of gaining significant returns which will impact their performance. A growing body of research into the firm performance effects of IT investment has emerged and is sometimes referred to as IT business value research. The problem researchers face is identifying robust methods to gain insight into how IT business value is created. This paper reports on the state of IT business value research by reviewing thirteen empirical studies. It also proposes a new evaluative framework to identify strengths and weaknesses in this research. The paper concludes with a series of recommendations to improve the quality of future IT business value research.
URI: http://hdl.handle.net/2451/14445
Appears in Collections:IOMS: Information Systems Working Papers

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