MAPPING OFFICE WORK TO OFFICE TECHNOLOGY

Abstract

have achieved success with respect to describing what happens in the office, they have contributed far less with respect to prescribing how computer-based technologies can support the office. Here we present TEMO (TEchnological Mapping of Office-work), a procedure which aids the analyst in determining the feasibility of supporting a given office task and suggests which specific software packages might improve performance of that task. In order to illustrate the procedure's application, we present a case in which TEMO is applied, in step-by-step fashion, in order to assess the feasibility of automating a simple set of tasks and to assist in the selection of an appropriate software package. Directions of continuing work in the procedure's extension, enhancement, and evaluation are also described.