DSS SUCCESS: MEASUREMENT AND FACILITATION

Abstract

Decision Support Systems (DSS) represent an ever increasing portion of the investment in computer-based systems in organizations. Unlike earlier systems which aimed to replace existing clerical processes with faster, more efficient clerical processes, DSS attempt to extend and expand the capabilities of organizational decision makers. This fundamental difference in purpose between DSS and clerical systems causes our existing notions about system success to be inadequate. This paper explores the issue of DSS success, asking what it is, how it can be measured, and what can be done to facilitate it.