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dc.contributor.authorMa, Chuan-
dc.date.accessioned2023-07-20T18:48:28Z-
dc.date.available2023-07-20T18:48:28Z-
dc.date.issued2023-07-20-
dc.identifier.urihttp://hdl.handle.net/2451/69530-
dc.descriptionThe research question is how to use generative AI, specifically ChatGPT, to improve IT processes. This research will explore the various ways in which ChatGPT can be used to improve IT processes, including automating tasks, reducing manual labor, and streamlining processes. By understanding the capabilities of generative AI and its potential to improve IT processes, people can gain insight into how to best utilize it to our advantage.en
dc.description.abstractWhether generative artificial intelligence (AI) has the potential to help IT organizations improve process efficiency and gain better prospects is a topic worth discussing. The white paper is a report on the application prospects of generative artificial intelligence in the IT industry, mainly including industry background, literature review, potential cases, technical descriptions, user interviews, potential risks and recommendations for adoption. This study believes that, in particular For IT companies, active use of generative AI represented by ChatGPT can automatically perform unnecessary tasks that are unnecessary time-consuming and energy-consuming, thereby freeing up resources to focus on more complex issues. However, the existence of generative AI Risks to safety, legal, moral and job losses cannot be ignored. Therefore, this study suggests that enterprises should consider following reasonable steps when applying generative AI to ensure proper data preparation and model selection.en
dc.description.sponsorshipNYU SPS Applied Analytics Lab, Dr. Andres Fortinoen
dc.language.isoen_USen
dc.publisherNYU SPS Applied Analytics Laboratoryen
dc.rightsThis consent is exclusively for the public distribution and preservation of my work. It does not grant permission for any commercial use or publication of the work. For such purposes, the interested party must contact the author directly to secure additional permissions.en
dc.subjectGenrative AI, ChatGPT, IT Processes, ITen
dc.titleChatGPT and Generative AI in IT Processesen
dc.typeTechnical Reporten
Appears in Collections:Applied Analytics Lab Working Papers

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