ChatGPT and Generative AI in IT Processes

Abstract

Whether generative artificial intelligence (AI) has the potential to help IT organizations improve process efficiency and gain better prospects is a topic worth discussing. The white paper is a report on the application prospects of generative artificial intelligence in the IT industry, mainly including industry background, literature review, potential cases, technical descriptions, user interviews, potential risks and recommendations for adoption. This study believes that, in particular For IT companies, active use of generative AI represented by ChatGPT can automatically perform unnecessary tasks that are unnecessary time-consuming and energy-consuming, thereby freeing up resources to focus on more complex issues. However, the existence of generative AI Risks to safety, legal, moral and job losses cannot be ignored. Therefore, this study suggests that enterprises should consider following reasonable steps when applying generative AI to ensure proper data preparation and model selection.