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Please use this identifier to cite or link to this item: http://hdl.handle.net/2451/14618

Title: CHARGEBACK SYSTEMS AND USER INVOLVEMENT IN INFORMATION SYSTEMS
Authors: Olson, Margrethe
Ives, Blake
Keywords: Chargeback
Information Satisfaction
User Attitudes
Issue Date: 1981
Publisher: Stern School of Business, New York University
Series/Report no.: IS-81-30
Abstract: Computer chargeback systems are installed to meet various data processing objectives. One objective is to increase user involvement in decisions regarding information systems development and use. Presumably, increasing user involvement will result in more effective information systems. In a field study we examine the relationship between various characteristics of a computer chargeback system, the quality of the chargeback system's user interface, user involvement and user attitudes about information systems services. Suggestions are given both for the practicing information systems manager and for future information systems researchers.
URI: http://hdl.handle.net/2451/14618
Appears in Collections:IOMS: Information Systems Working Papers

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